電盈可以點

Don ’ t Compete with Rivals — Make Them Irrelevant ─ 《 Blue Ocean Strategy 》

昨天吃早餐的時候,見到A1頭條,不期然嗆了一下,咖啡差點從鼻孔噴了出來,因為上面寫著:「李澤楷炒蘇澤光。」

思哲寫過不少電盈的評論,這陣子太忙,連怒炒JackSo的電視新聞也錯過了。只依稀記得,前日《蘋果日報》有則傳JackSo離任的報道,那天他才否認,誰不知過了一夜,出來公布全年業務的已經換上了艾維朗,鑑於電盈成績遠遜預期,二少手起刀落,怒炒負責人,勉強也算是替小股東出了一口氣。

電盈全年業績令人失望,就算nowTV上多了24.7%客仔,純利依然跌21.5%。其中,Cash Cow電訊服務成績平平,反之,寄予厚望的nowTV和PCCW Mobile虧損卻增大了。大摩發表報告,指電盈高層調動,短期不明朗,但由nowTV客量和ARPU,均錄得不俗增長,於是看好其長遠前景。

基本上,思哲認同nowTV正在增長,但這卻不等如可以樂觀。因為nowTV的增長主要靠英超,買英超等如燒銀紙,這是為何坐擁75萬客戶還要蝕錢的原因。況且一兩年後,ARPU長高了,nowTV達到收支平衡,但有線不會坐以待斃,這兩年,兩家收費電視肯定鬥個你死我活,誰知道nowTV未來又要投入多少銀彈?

另一方面,電盈最近斃了Sunday的品牌,專心開拓PCCW Mobile的王國,很可惜,這部份的流動通訊服務,去年總共蝕了7億,大概是艾維朗身兼多職,忽略了Sunday。

是時候引刀一快

當其他流動通訊商,紛紛推出流動寬頻(HSDPA),只有電盈沒有跟從,反而押注WiFi,未來打算在燈柱及路牌等設施上裝設WiFi熱點,聲稱要建造全城WiFi網絡,無獨有偶,不久唐英年公布財政預算,動用2億公帑在政府康文設施設置WiFi熱點。思哲認為電盈的全城WiFi計劃,一兩年內不可能有盈利貢獻,但跟HSDPA一比,WiFi和WiMAX技術上比較適合長遠發展。

眾多業務中,最大毒瘤是其他業務,亦即他國的電訊業務,還有本港和內地的指南業務──經典的「黃頁」,總共蝕了10億。艾維朗話,英國無線寬頻會改行WiMAX,相信是等候華為的WiMAX方案。但思哲實在不明白,在這個甚麼都可以「Google」的日子,黃頁早該完成了歷史任務,何苦養一大班人?黃頁應該跟港台一樣,是時候做切除手術了。

總括而言,電盈的問題是老本業務飽和,收費電視旺丁不旺財,手機業務丁財皆不旺,加上競爭激烈,對手咬住不放,想節流談何容易。

不過,電盈也不是沒有優勢,眾多網絡商中,它的覆蓋最廣,客仔也最多。思哲認為,電盈能否扭轉敗局,關鍵是奉行藍海策略,開拓新收入,Make rivals irrelevant,若問思哲這是怎樣的藍海,思哲說那肯定是廣告。

電盈奉行Quadruple Play,客仔特別多,但由於交叉銷售,不少nowTV客其實是隨網上行贈送的free cus,他們不肯付費看nowTV,但廣告倒沒有所謂。事實上,nowTV相比起無亞視更具優勢的原因,是因為觀眾可以透過遙控器作出回應,廣告創作空間更多,而且能收集第一手的顧客意見。

手機廣告也是潛力巨大的業務,舉個例,現在美國已有不下於一家流動電訊商,例如Virgin和Xero,專門向年輕客戶提供免費手機通話分鐘,只要他們同意收看手機廣告,又或者廣告要求手機使用者回答問題,他們只管回應就好了。

不要忘記,手機通話分鐘是沒有成本的,播放收費電視節目也一樣,客人看一分鐘和一小時,對網絡商根本沒有增加成本的壓力。思哲認為,電盈未來最重要的任務,是怎去把freecus轉成盈利貢獻的廣告客戶,同時間,他們亦要研究一下,怎樣替廣告增值,虛心向Google學習一下。

2007年3月30日刊於《蘋果日報》

對「電盈可以點」的一則回應

  1. 電盈蝕錢係正常,3G 出左咁耐,係街地鐵有幾可見人用,一個唔錯既產品,比佢搞到咁,以前未有3G 等到頸都長,而家跟本無興趣,完全失敗!!
    希望正苦發多幾張3G 牌,平d咪有人用lo~

  2. “Don ’ t Compete with Rivals — Make Them Irrelevant"
    This is a second best strategy. In my view
    “You dont need to get a larger share of the market to win … build a bigger PIE" , what you quote 手機廣告 is a good example
    🙂

  3. 用大量的資金操控市場,並不是每一間本地電視或電訊公司可以做到的事,希望李澤楷能繼續執掌電盈,堅持其一統市場的精神,不計成本,挑戰每家本地電訊、電視營運商。若然他再有轉讓電盈的心,這不單是電盈及投資者的災難,亦是對市場的一次衝擊,因為市場從前的經營規則,已因他的大量資金而改變,以"天價"來做生意,又有誰可以做到?

  4. On top of Szezit’s analysis, I think one of the root problems is their lack of clear and consistent strategies.

    blue ocean strategies is the way forward ( because slashing prices will be destructive to the firm and the whole industry in long term…). But making sure these strategies work well TOGETHER is far more important. Some strategies work on its own very well, but it might not be the case when you put different pieces together.

    In blue ocean strategies, although you do draw up a canvas to see to increase, create, decrease, eliminate, there are certain things that cannot be missed out. One of the common mistakes that many telcos make these days is failing to manage user experience of their overhyped products and services. Good user experience in telecoms industry (as far as open-garden portal service providers are concerned, as content providers these days usually hitch a ride on service providers hence making telcos merely service providers) is all about good coverage, high speed, value adding experience to end users and attractive pricing. the first 2 are always CAPEX (and probably OPEX) hungry, but they are not necessarily mutually exclusive with the latter 2. If you do well in the former 2 while your competitors cannot, then you are mostly likely going to add good values to customers, then you can surely capture the high APRU subscribers and make the crappy and cheap services irrelevant in the competition. otherwise, competiting with cheap and crappy services will only lead to bloody red ocrean.

    on one hand, PCCW has been a pioneer in hk local market. it’s leading position, in terms of technical expertise, is very evident in its IPTV offering,eg. its expertise in FTTN (fiber to the node) model is a world-famous example of relatively cheap IPTV rollout .other examples include its 1010 network(back in the good old days when other GSM networks are still crappy), netvigator broadband, Now TV…

    But on the other hand, it looks like they are lacking focus and trying to do too many things and compete ruthlessly with competitors. Think of how much money they are investing in IPTV right now in an attempt to boost subscriber uptake. also think about its free 3G trial a few years ago. I heard many people complaining about the poor reception and service quality.

    So i suggest they should revise their real objectives and come up with consistent strategies that will work well together like different parts in a clock.

  5. Dear 張先生,

    真的有分別嗎?

    Dear shell、tintinbright

    好老實,電盈這幾年管理層亂成了一團,不要說跟Google比,就連美國(e.g. AT&T)的Telco,也要比它們跑得更前更快許多了。

    Dear SA,

    思哲亦相信,二少執掌下的電盈,未來的策略執行方面,理應拿捏得較準確。不過,誠如閣下所言,他是一位肯安份守己的實業家嗎?

    Dear vincent,

    絕對同意,無論那一家ISP,思哲覺得在CS、Sales和上門師傅等前線員工的表現均不合格,尤其係Sales!

    Dear pppl,

    唔好踩場好喎,思哲自己也沒有賣廣告呢!

  6. 思哲你好,
    本人深信一個不安份守紀的商人,才是有創造力,懂得改變常規。當年李家二少將一粒被棄置的太空通訊衛星,短時間內變成香港首間衛星電視公司(現時的STAR TV)。今天他擁用一間資金和人才齊備的電訊盈科,加上他個人在電視和電訊業務上的經驗,建造一個四合一的多媒體平台並非難事,關鍵是如何改變香港消費者的購物模式,使我們清楚明白PCCW四合一平台的好處,再不用考慮固網電話用和記,上網用香港寬頻,手機電話用CSL,收費電視用i-Cable。要每一個消費者生活在PCCW四合一平台之上,大眾是在平台上互動互相接觸,資訊內容是沒有限制地隨手可得,這便是一個資訊王國,誰是國王?李氏也…

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